Respected Sir
I booked one trip to Delhi-Kathmandu-Pokhra-Kathmandu-Delhi on dated 20 December. The booking agent was Gopal and the (Booking id IN1012B08276). The trip was for couple and booked in the name of myself. The Air fair involved Delhi-Kathmandu-Delhi. While booking the trip I did not received any Break-up of the Amount except the Air fair.(it was told to me by Gopal that Air fair was Rs.22, 000/ and Hotel was 3 star (hotel fair not informed) and car rental not informed. The entire trip cost Rs.42, 000/. Which was paid by using the Credit card at that time only (20-12).
But due some unavoidable circumstances I compelled to cancelled the entire booking on 26-12. At the time cancelletion from one of your Travel advisor through phone I came to know that the Air fair was approx Rs.28, 000/(or some amount more than that) from which Rs.4, 000 was to be deducted and rest of the amount will be refunded in two installment (that is 50% 50%).
One refund was sucessfully processed of Rs.12, 270/ for which mail was attached below. but for the next 50%(Rs.12, 270) refund I made a call to make my trip several times and matter got escalated but issue not resolved yet.
The unprocessed refund money is big amount. My humble request to you please resolve this issue and arrange refund to my credit card and please also verify why information is not given in proper manner at the time of booking.
I hope you will look into the sincerely able to resolve this asap.
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