I have refered " Make My Trip" to my German friend Mr. Andreas Rieche, he has booked the vacation: Reference ID : 120220-029722. The booking for complete trip was made in January for the tour in Febuary 2012. The package includes 2 flights (Pune - Delhi/ Jaipur- Mumbai) as well as car for Delhi/ Mumbai and overnight accomodation at Delhi / Agra/ Jaipur. The order was cater by the executive name Mr. Deepak Kull (01166371012)
On 09-02 Mr. Andreas Rieche & Mrs. Anke Rieche started the journey in pune with big surpise, the flight pune- Delhi which was included int he package they have booked in Jan was wrongly cancelled by make my trip in Jan itself. Early morning with big surpise and upset they tried to find out what went wrong and called make my trip office and no proper response and he ended up in spending CHF 200/- as mobile phone charges. The executive of make my trip informed him there was a mistake done at Make my trip and told them they have fixed it, but got information from Jet Airways nothing happended. They ended by in buying new tickets for lump sums Rs.43, 168 (for both Mr. Andreas Rieche & Mr. Anke Rieche)
On refered to make my trip they informed him they will refund the tickets on submission of the new tickets and after submittion of new tickets they got only the refund Rs.7, 186 on 24-03 and still they yet to get Rs.35, 982, no apology make and inspite of regular remainder through Mail by Mr. Rieche and me and telephone call to Mr. Deepak kull. No response from make my trip
It is very bitter experience and very poor service response.
Totally we upset and we need to file a customer complaint against make my trip about the cheating and poor service
Kind regards,
P.Raghul Raj
Managing Director
Athi Parasakthi Alloy steels Pvt ltd
Coimbatore - 641 104
[email protected]
Mobile 9585539255
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