I had booked 2 tkts with foll PNR - ZXSXLY, ZXSYG4 thru' makemytrip.com's telephone travel agent. The call was attended by one Mr. Himanshu Handa. I was informed that my credit card would be charged Rs.33000/- per tkt (total - 66000) for both the tkts.
But my credit card was charged 4 times for the following amounts: 2 18000, 15000, 80000; total - Rs.135000/-
An extra 69000 was charged for no reason. Also, none of the above charges equal the tkt value of 33000, which clearly indicates that my card has been charged for something else also. On hearing my complaint, all Mr. Himanshu Handa had to say was "this happens sometimes. You'll get refund in 7 days".
I demand an immediate refund of the extra amount charged. Charging credit card without consent of the owner is same as credit card theft.
This kind of behaviour will only taint the name of the business and reduce business flows in the long run.
-praneet kuma
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