Dear Sir,
I have booked 2 tickets of neeta volvo from mumbai to satara with the following details.
ticket number - ntt2004204
amount - Rs 2400
date of booking - 7th october
expected date of journey - 25th october (9.30 pm)
date of cancellation - 15th october
15th October
When I cancelled the ticket from website then I got the message that "your ticket has been cancelled". By looking towards the message I got assured that my ticket has been cancelled and I don’t need to worry about my refund because Neeta is a standard company.
There is also no reason for me to doubt whether ticket has been cancelled on my instruction or due to rescheduing of bus.
25th October (10.13pm)
On 25th night I got the message giving the details of my journey. Immediately I called the customer care and asked them the status of ticket, then they told me that we know that your ticket has been cancelled and normally we use to take 7 to 14 working days for refund and sms use to be sent in bulk, hence you may have received the sms. Once again I got assured that my ticket has been cancelled and I will get refund.
04th November
I called customer care again to enquire about my refund. They surprised me by saying you have not cancelled the ticket hence you will not get refund.
According to them - Bus was rescheduled, hence when you try to cancel the ticket on 15th you got the message - "your ticket has been cancelled". This is not the actual cancellation but it was the rescheduling of bus, hence you got that message.
For me "your ticket has been cancelled" - means it is due to my instruction on their website.
If they have rescheduled the bus, then it should have shown me the message - "your ticket has been rescheduled". Further there is no reason of not giving the facility of cancellation on internet. This is the miscommunication from their website as well as from their customer care.
Now when I am explaining - I am getting the reply: "You should have called us for enquiring - why my ticket is showing the status that it is cancelled" - But, I think there is no such need because I got the message that your ticket has been cancelled and for me it is on my instruction, hence I don’t need to take any action.
I want the strict action against for misbehaviour and cheat by Neeta Volvo.
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