I was caught by the fine print in the 102 pages of "Company Policy" when making an online reservation. Holiday Inn Express now requires pre-payment on all online reservations. The fine print states that there is a no refund policy for any part of the reservation. I had booked 3 days in a HIE in South Carolina for an event. Unfortunately, I was only able to attend for one day and asked for the policy on refunding the unused portion of my pre-payment. I was told there was a zero refund policy which I found shocking. After discussing it with the manager, he told me to contact HI corporate and I should get satisfaction. He even gave me the telephone number. After contacting corporate customer service, I was told there is a no refund policy and any recourse would have to come through the local franchise where the reservation was made. So both parties are pointing at each other. The long and the short of it is that I paid $451.04 for a one night stay in a freaking Holiday Inn Express. Let the buyer beware when booking with these people. I know I'll never stay with them again in this lifetime.
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