Hello,
I've been through a horrendous experience and mental harassment due to makemytrip.com faulty reservation procedures.
I've booked Munnar Heritage Resort through makemytrip.com on 29th Nov for 2 nights stay (22nd Dec ~ 24th Dec. 2012). They have sent me the hotel confirmation voucher with booking Id - NH261242208102 mentioning "your booking is already confirmed and no need to contact hotel or makemytrip for further confirmation".
Though I've re-confirmed the booking few days ago with makemytrip.com customer care.
But when me and my wife reached the Resort on 22nd morning, the resort guy said he had no intimation of our booking from makemytrip.com and they are full. Hence they couldn't give us room.
After almost 2 hours of continuous discussion with makemytrip.com executives and sales persons, finally the we got only 1 night stay in that resort and makemytrip.com assured that they'll arrange another resort for the second night within few hours.
But even after several hours they didn't do anything. Even the morning shift sales person left without notifying about my case to his evening shift executives. Then I called and communicated with them continuously for 3-4 hours to get a confirmed resort for the 2nd night. The makemytrip.com sales guy Mr. Prithviraj Barut sent me a SMS with Blue Bells Plantation Resort confirmation for the 2nd night and they assured this time Mr. Anil from that resort confirmed the reservation and there should not be any problem.
But unfortunately, when we arrived Blue Bells next day morning, same thing happened and we found Mr. Anil is from some other branch of that hotel and he never confirmed the booking with makemytrip.com.
So finally I requested a cancellation for the second night stay to makemytrip.com which is under process and I had to arrange another hotel for that night stay which was a tremendous task specially because of X-mas crowd.
So, my full holiday is ruined due to makemytrip.com mess-up. To add to this, I found there were many other guys faced same problem with makemytrip.com and many resorts confirmed that these kind of issues are common with makemytrip.com.
So, it seems there is no proper communication and handling with makemytrip.com sales guys and resort guys and customers are paying for this. If not monitory damage, at least huge mental harassment.
Hence, please be aware guys, try to avoid makemytrip.com for hotel booking and if you already booked, at least re-confirm with the hotel directly.
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