MakeMyTrip Booking ID - NF251171290811 (Flight tickets booked for 7 passengers of which 5 adults and 2 infants from Bengaluru to Bagdogra via Kolkata).
I booked the flight tickets from Bengaluru to Bagdogra on Oct 23rd for 7 passengers via Kolkata (travelling on Dec 25th and returning back on Dec 31st). The website showed an amount of Rs. 73404 for the complete package and I went ahead and payed through my citibank account. I got the confirmation from bank indicating the deduction of Rs. 73404 whereas makemy trip sent me an email indicating the deducted amount as 70204 (a difference of Rs. 3200). Whereas at the same time they sent me an SMS indicating the decution of Rs. 73404.
This was just the starting of my problem and when I received the eTickets from they I found out that the infants names were not listed in 2 sectors (Kolkata to Bagdogra and Kolkata back to Bangalore). I called their customer service lines atleast 6 times talking to various agents (eg. Bincy, Shruthi, Ramani, Sudhanshu and what not) everyone of them assured me that the ticket would be updated and be reflected in 3 to 4 hrs time (after keeping me on hold for long ofcourse). Until now nothing has happenned and I have sent them an email with details to their email id "[email protected]" and atleast 3 reminders but with no response from them. I wonder if they have functional customer support department.
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