I have been a hard core loyal customer of Sony. From our digital camera to DVD player every electronic good is from SONY. My brand loyalty got a shaking experience when i have purchased my DVD.
We have purchased our Music system -Model No.- MHC-GNZ 88D/CE12 on 18-Feb from your authorised dealer R.R.Enterprises, Meerut. The recipt No. was 7373 and amt paid was 19500.00. This was my birthday gift from my parents. That point of time i was posted at Chandigarh and therefore not able to check the functionality of my DVD player.
During installation one of the engineer (they called them service engineer) came, CD/Audio/MP3/FM/Karoke all was working fine except the DVD's were not running. On complaining, the service engineer (unfortunatly my father didn't recollect his name now) told that this is because of some fault in TV. TV is not able to get the output of DVD. My father who is not that much techno savvy believed him.
Now, when i came back to my home town and received a note from your company about the expiry of warranty, we immediatly called to the service dealer mentioned in the letter. The REAL PROBLEM STARTS FROM HERE:
FIRST ROUND OF MENTAL HARRASSMENT
Me and my my wife has made 17 calls to service center to get the DVD repaired.
Everytime different people picked the phone and assured (everytime) that our engineer will visit today evening.
That evening came after 7 days.
Some part was defective (engineer acknowledged that the part is defective since beginning).
Part was replaced in next 4 days (again few more calls to take follow up)
NOW, SECOND ROUND OF MENTAL HARRASSMENT BEGINS
DVD error was recitified, BUT FM Stopped PLAYING.
Again, the chase for engineer "sahib"
Few more calls, Anyhow engineer came and got rectified.
THIRD ROUND OF MENTAL HARRASSMENT
FM AGAIN STOPPED PLAYING.
THE CHASE IS ON
3 CALLS ALREADY MADE, NOT ENGINEER "SAHIB" CAME TILL THIS DATE.
0 comments