We purchased a SONY Bravia LED TV and were delighted to get Airtel DTH connection “Free” with it. Airtel provided us Customer ID No.3007869756 and advised us to deposit Rs.1000.00 "activation fee". That we did on 11th May through a retailer at Pitampura vide transaction No.130509597062. This transaction number was communicated to Airtel customer care same day over phone. After verifying TV model and serial number Airtel gave us booking No. 15705387 and informed us that installation will be done on 13th May between 10 to 11AM. No body turned up during the appointed hour. We called Airtel customer care at 11.20AM and were asked to wait another 2 hours. We wasted entire day waiting for Airtel people in vain. We waited another 3 days and on 17th May lodged a complaint with Airtel via email and asked for refund of the activation charges paid by us. No response came and we sent another mail on 18th May to which they replied and asked to update our contact numbers (although our contact numbers were available with them). We emailed our contact numbers to Airtel promptly. We got another mail telling us that their team is working on the complaint and matter will be resolved. Between 18th to 20th May we received 3 telephone calls from Airtel people and each caller asked for our customer ID, transaction number for Rs.1000.00 paid by us but nothing concrete has been done by Airtel so far. We sent another mail to Airtel on 21st May to which no reply has been given by them. It is crystal clear from behaviour of Airtel that they have no intention of giving refund. Airtel has not only cheated us of Rs.1000 they have also wasted our precious time and given us mental agony that can not be calculated in terms money.
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