AIRTEL DIGITEL
No Signals: Error B001

Hi,

I am a AIRTEL DTH service user for last 8 months and now I have started facing a strange error i.e. B001 (No Signals) recently.

For last 1 week, I am trying to connect to AIRTEL DTH customer care and every time, I either get stuck in long queue or it gets disconnected after being on IVR for almost 20 min.

Fortunate enough, I have been able to log 2 complaints (id: 8200424 & 8237842) but no engineer turned up, though their SLA time mentioned by CC executive was 06:30 pm and 11:00 AM (next day) respectively.

Also my both the complaints got resolved on very next day, they were created, stating that issue has been resolved and AIRTEL people have been so cordial to inform me that sending a sms (but the best part has been, issue is still as it is and I am unable to use the services for last 1 week).

I really appreciate the professionalism and their nack of quick resolution (Pun intended).

Regards,

One fateful AIRTEL DTH use