To,
The Managing Director
Sony India
Delhi
Dear Sir,
I’m Anand Misra. On 24 April I bought SONY BRAVIA LCD EX500 from Jumbo electronics, Noida. But now a day’s I’m facing some problems with my LCD. In Jan11 LCD power light has been changed. Now some “tric- tric” types of sound is coming in my LCD and sometimes when we change the channel “Tic” sound comes. I complained regarding this problem to customer care. They send their engineer. But as above I mentioned that the sound not comes frequently. So when engineer visited outhouse that sound doesn’t occurs at that time. So the problem is as it is.
On Friday I had a call from your executive Mr. Sarbjeet. And he asked some questions about the technical problem of my LCD. After asking about the problem he said he would call back to me after an hour. But till now I didn’t have any call from his side. On Monday when I call again to customer care they said they connect me with Mr. Sarbjeet on the same day. But until now, still I’m waiting for his call. So, today again I call in customer care and the feedback was very awful from their side and I’m not satisfied with your responses till the date. Now tell me what is my fault? I think this is the biggest fault of mine to by SONY LCD, Isn’t it?
I had bought this LCD just b’coz of its brand name and if such reputed brand giving me this type of problem then to whom I can trust? My LCD has been opened while in warranty period, which was very unpleasant experience for me. Now I just don’t want to open it again. I just want to replace my LCD with new one as soon as possible or I want my money back, which is the last option you left for me.
Thanks
With Warm regard
Anand Misra
9818160077
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