Worst Customer Care,
i faced inconvenience for 6 days,
from 20- 25 November, my DISH was not working
customer care is not qualified enough,
on 14 November. i told to downgrade my pack,
from 14 - 20 November, my Neo Pack, was off. which shouldn't be.
and on 20 Nov. instead of downgrading they terminate my account,
and for 6 days i was in deep trouble, no channels were working.
i emailed 20 times...
i have record of all of them.
customer care said i need DISH antenna alignment and than said technical error in STB.
but that was all wrong, and problem was at their end,
all because of their wrong assumption i lost my 300 Rs, in DISH antenna alignment and STB checking.
i lost my 300 Rs and inconvenience for 6 days when DISH TV was totally off,
i have record of all email,
i have record of email where they said of technical error in STB.
and where CC suggested for DISH antenna alignment.
i told them, if proper action not taken than i will go to Consumer Court, Forum websites, and mention my case,
they did nothing.
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