Dish TV
Non credit of payment made

Dear Concern,

Its to inform u that i have made payment of Rs. 300/- for the renewal of DISHTV subscription through

my hdfc credit card on 27/05. Till date the amount has not been credited to my dishtv account and my subcription has

been disconnected. Regarding this i reconfirm with my respective bank for the payment made, they replied that the payment

is confirmly received by dishtv within 24 hours of the time of transaction made and it was completed sucessfully. they also provided me my transaction id

which is 086798 and my VC no is 01509647016. for this query i called customer care, first call which i made at 8.37 pm was disconected duration was 1 min 42 sec,

second call i made at 8.39 pm still was unable to speek to customer care duration was 8 min 40 sec, third call i made at 8.47 pm still unable

to reach customer care to 1 min 35 sec, atlast on fourth call i made at 8.49 pm i was able to connect to customer care Mr. Vishal Kumar

was the person with whom i was talking, i explain my query to him that the payment is made sucessfully and still not received the credit

and my subscription was disactivated, insipte of guideing me he talked rudely. this kind of behaviour was not accepted fron

a very well known company which is suppose to say is no 1 in this service provided feild. then i requested him to transfer

this call to his senior person who was able to solve my query, he put my call on hold for atleast 8 minutes. after the i

was been attented by miss kanika agrawal from exclation department, to whom i again told my problem and she purposely

disconnected the call. fivth time i call again at 9.10 pm that call took 14 min 59 sec, this time she told me that i am

putting ur call on hold and transfering it to his superior, she didnt transfer the call and put the phone aside for 8 minutes,

during this period i was able to hear the voice of people talking, after that she again disconnected the phone.

all this thing she told me on recording line. she was not ready to understand my problem. she only repeatedly said

that u have to write a mail to our customer care center i am an able to solve ur query.

first i want to tell why such kind of person r there in ur organisation and that also in customer care department

which is suppose to solve customer problem and assist them to get it solved. i have been using ur service from last 1 year.

this experiance with the customer care department have shocked me and my family for having putting trust in dishtv.

so i hope my query with be solved and i would get some assistance regarding this mail & hope some action would be taken

if u r serious to improve ur brand immage as the best service provider in this industry, again hoping that some action would

be taken against the person whose names has been mention in this mail.

Thanks & regards

Vishal