I had called DISH TV customer service enquiring about whether there was an option to upgrade my Dish TV Connection to HD.
I was told that the upgrade option would cost around Rs. 3200, against which I would get an upgrade discount of Rs. 400 & 2 months subscription worth Rs. 550 per month. I was also informed that the balance in my account would get transferred to the HD account.
When I enquired about the online option which was only Rs. 1290, I was told that for this option, I would not get any upgrade discount or free subscription, but the balance in my account would be transferred to the HD account and I needed to inform the person who came to do the installation to mention my existing VC No on the form. It was after this that I booked the connection online and made the payment.
Incidentally after this I also received a call from DISH TV customer service, asking me whether I was interested in making a purchase and whether I had made the payment online. I informed them that I had already made the payment online. They also reconfirmed the same that the balance in my account would be transferred to the new HD account.
The next morning I received a call to fix the installation time. At that time when I asked whether the balance would get transferred I was informed that it would not be done. I called the customer service who also told me that the balance would not get transferred and asked me to make a complaint.
I have been making complaints by email and on phone repeatedly including marking a copy to the nodal officer, but have not received any reply.
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