Dear Sir
As per our telephonic I have scanned and submitted the SAF copy via
mail. On phone you have promised me that within 2 hrs my connection
will be activated. It's more than 5 hrs I have mailed you but still my
connection is not activated and it shows same message as vc is not
paired with set top box. It's pathetic service on behalf of dishtv as
it's clearly your responsibility to activate the connection but you
are unable to do it after repeated reminder. Why you are making false
promises to the customer that " if you are purchasing HD connection it
will be installed and activated within max 24 hrs". Sir it's been more
I have purchased dishtv true hd on 8/6 from sejal electronic Maninagar
He promised me to activate and installed connection within 12 hrs. Its more than 36hrs since I have purchased your connection but there is no
channel working.
Also note here during installation non of the HD channel's signal
receive as signal quality is just 2% for the HD channels as
transponder no 10 to 14 not able to catch or receive any signal. I
have discussed this issue with your technical person who was came to
my house for the installation but he clearly told that he had no idea
why signal as not receiving for HD channels. And he left. So on your
part you have even not installed the connection properly.
Even dealer bright enterprise had not submitted the copy of SAF and copy of my licence which I have given and signed at the time of installation. So I have talked with your customer care your exec told me that if you want to activate your account you can scanned the SAF to the [email protected] so I have scanned my SAF and my I'd proof and send it to the above mentioned e mail. But channel is not working so again I called to customer care this time your exec told me to do SMS pair vc no STB no and send it to 57575. I have send the similar SMS but reply was vc no and STB is already paired and activated.
Kindly look into the metter and do needful
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