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Set Top Box Not Installed

I have request for set top box installation on dated 10-Feb, Request Number is 420806192255 but still not installed. Already complaint many times at helpline 9217092170 but no solution provided. complaint numbers mentioned below.

Complaint Date 15-Feb, Complaint Number 420806205123

Complaint Date 15-Feb, Complaint Number 420806205255

Complaint Date 17-Feb, Complaint Number 420806203144

Complaint Date 24-Mar, Complaint Number 420806115649

Again On 18-May, 10-July