Agree with the comments by all the users of DIST TV. Last couple of week I am facing an issue with DIST TV and non from the customer service desk are able to help.
I had asked for downgrading the package from South Gold Saver to South Family. For which I had pay 40/- and surprised to know that there are no charges for upgradation of package.
After speaking to multiple people, I got it downgraded and asked them to include Telugu 1 & 2, Kannada 1 & Tamil 1 as part of alacarte pack of South Family. As I was not getting the things done from Customer care by calls, I opted for email requests. So I have evidence of all the requests. But our Customer care guys have included Kannada 1 & 2, Telugu 1 & Tamil 2 as part of the package, when I again asked about this, they have included Telugu 2 and charged me for it.
Clearly mistake is from their end, but they are not responding properly and when I had written about this, they reponded in such a way that they will not be able to resolve it because of the their company norms, they will not deactivate the alacarte for less than a month itseems?
Whom should i approach to get this one resolved, no escalations points that we can reach. After my experience of dealing with Customer care executives, the conclusion is they dont know how to speak English.
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