I have taken a new Airtel D2H connection on 9th Dec 1:00PM and my customer id is 3006479570. the technician told me with 1hr the connection will be started his name was Murli. after 3 hrs when the services was not started i called the customer care they told me within 1 hr it will work the whole night i made calls almost 5 to 8 calls then at 10PM one customer guy told it will take 24hrs to activate the services.
After 24 Hrs when i called they said it will start in 30 mins and was not ready to have the complain i called again at 3:00 on 10th Dec they said by evening it will start and then i forced them to take the complain to give me complain id after that till 12th Dec i made almost 21 calls to the customer care people to make it work and even helped them to fix the issue that the View card and STB no is different in diagnostic on set top box to that on the number written in the box finally when i tried calling the techinician Murli to get help on starting the services the replied me " Call the customer Care people and Don call me" with a rude response and cut the call.
Finally on Sunday evening i raised a complain for disconnection of my services and i was loosing time on my subscription and lost too much time on call. Then after that they told me billing department people will contact me for refund of payment. One guy called me for the same and was forcing me to stay back with the connection and he will help me. When i told my whole story he was speechless then told me that only the 5 months subscription money will be given to me and not the box money. To bring to every one notice i paid 1750/- for set top box and 5 months subscription. I told it a new connection i wan my whole money back and its a prob from airtel and i haven't seen the services for a sec then he told me he will make me to talk to the senior who never called me. This was on Monday 13th Dec
After this on Tuesday 14th when i called the customer care they will shouting at me stating that if i am not getting calls from billing department its not their prob its a different department and they are not responsible for it, and these were words from the supervisor of customer care some lade and Jatin of customer care connected me to her.
Today is Thursday in and all i made almost 35 calls to the customer care and their is not responsible person in Airtel D2H to take up the issue of customer only they want to earn money by giving connections.
I WILL NOT RECOMEND ANYONE IN INDIA TO TAKE AIRTEL D2H CONNECTION AS THEIR SERVICES POST SELLING IS VERY VERY VERY BAD. I AM STILL SUFFERING WITH THE MISTAKE I DID THINKING AIRTEL IS VERY GOOD IN TELECOMMUNICATION AND D2H SHOULD BE GOOD.
Request all not to take Airtel D2H connection
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