I am using Airtel DTH HD Set top box from July. From May 27'th 2011 Sound is not comming for all channels. Complained on the same date and Engineer from airtel visited to my home and said "Set Top Box" Problem, will be replaced once stock available. On May 27'th the day I complained "Set Top Box" is under warrenty. I am keep on checking for avaiablity of "Set Top Box" with airtel every 15days. They always say stock is not available. On 30'th July they came with new "Set Top Box" for replacement. Now they are saying my warrenty expired in 7th July I need to pay Charges for "Set Top Box".
Really I am cheated by Airtel. Even though I am eligible for warrenty when I complained, because of their delay now I am suffering. I dont understand which law says this?
Regards,
Bharath Kumar Poluri,
Ph. 9740162340
[email protected]
Airtel Customer ID: 3004589521
Address:
No. 425, 2nd Floor,
1st Cross, Church Road,
New Thippasandra,
Bangalore -560075
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