Dear Sir/Madam,
My name is Sunil Panchal & my customer id 3000328254 & i lodged the complaint on 07/09 at 21.50 for non working of set top box & signal problem, i spoke to your executive Mr. Vasu & i registered the my complaint (complaint no. 3785289). i requested to Mr. Vasu i want to talk any of your senior executive, but he told me within hour time u will get the call from our senior executive. i wait till night, but my luck too good & till moment i not received any call for my request.
Today morning i got call of your engineer from mobile no.9724149046 & he confirm the address & road route to come my home to check the problem, but till evening your engineer doesn't came & i called up your engineer again, he told me please give me 5 mints time i check with my team & give u call back. Around 20.30 again i called up your engineer 3-4 times but he not picked up the call & again i spoke to customer care to resolve my problem, please let me being airtel digital tv cutomer how much time i have to call on which no to get proper & fast solution to resolve my airtel digital tv problem, if my set top box will not work for 2-3 days than my account balance will deduct or not? & if account balance will reduce than who will be responsible for that.
I glad to inform that i m airtel digital tv customer from last 2-3 years & service i m getting from u people is excellent, b'coz i seeing the after every 6 months i must have to right the complaint mail for your service.please stop to distributing the new connection if u people are not able to provide the one step solution on customer problem.
Sunil Panchal
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