Dear Sir,
I want to mention that due to false assurance and information by Airtel DTH call center, I faced a lot of hardship initially, which made me lose one work day due to false promise of installation the next day if I book immediately online.
However, I must say, I received the Airtel DTH product today and was installed as well and working properly, thank God!! However, the persons who came to install were never aware about the next day installation as they had received the order yesterday evening. So false committment created a lot of unnecessary stress and tension.
If really any Airtel personnel is reading this, I would request them that they need to ensure that customers are not being unnecessarily taken for a ride by call center at the time of purchase/enquiry. We do appreciate true facts.
Rest assured, the picture quality and after-service locally was good. And I hope it remains the same all throughout its usage. I thank the support team who called up after numerous complaints and mails and ensured my order was processed duly in their actual stipulated time.
Rgds,
Anil
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