Ear Sir/Madam,
I am Airtel DTH customer (Cust id – 3003716415)
I was holding one connection. Since April 13 i.e the date when i upgraded package to MEGA PACK, my DTH service interrupted due to some technical problem
I have informed the same by calling call center as well to M/s HITECH services, Vaishali however; so many times line got disconnected by call centre executive... Few executive confirmed that engineer will visit my place soon but that happens after 4 days. I think the day in air tel is of 96 Hours.
After so many attempts, I was trying to put disconnection request through call centre.. However, they are not taking my request for disconnection..
Summary of problem:
Call centre lines are not working properly
Executives are disconnecting lines, if resolution is not available.
Executives are not able to respond to queries - Trained executives should be available for proper responses as promised before installation, As promised before installation, customer satisfaction is first priority. Now it’s became pain for us.
Please help us to get proper resolution for restore our service back or permanent disconnection.
Regard
Ajya Kuma
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