I had booked for a new Airtel DTH connection on 2nd July. I made the full payment of Rs 1640 / - via credit card online on 2nd July. After making the payment I was told by the sales person (Mr. Sugat Salve from the central sales and mktg team in Mumbai) over phone that my installation would be done within 48 hours. I also got an email from Mr. Khan Salman (Team Leader, Vertex Customer Solutions India Pvt Ltd - backoffice for Airtel I guess!!!) confirming that the installation would be done at my premises within 24 to 48 hours. It has already been 48 hours and I have still not received any call regarding installation.
Moreover, I have tried calling back on the customer care number 18001028080 to check the status. However, as soon as they hear that there is some complaint the phone gets disconnected. I do not know whether the call center guy is purposely disconnecting the phone or there is some technical issue; but since the call works fine till I make my complaint, I believe that the call center guys are disconnecting on purpose. Having to dial through all the options (dial 1 for english, 2 for new connection etc etc) each and every time is very painful and at the end of it when the call center person disconnects the call purposely it is very very irritating. Is there no option for consumers like me than be at the mercy of these corporates who make false promises all the time?
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