Homeshop18
Product not delivered

I ordered a eureke forbes vacume cleaner from Homeshop18 site on Dec 26. My order number is 908534947.

I was told on phone that product will be delivered in 3 days while making order. After 3 days when i call the customer care they told me that they will dispatched it on the same day. But today is 7th day and still status is same " shipment is in process". I purchased this product to gift someone. Now it has no use. I need to purchase it from market. Now when i call them they told me that they will arrange a call back from senior member in 24 hours but after 48 hours i didn't get any call. Now they are not responding my phone. I have send mail to them but they didn't reply.

I have wasted my 2200 rs on this site. Can you please help me to recover this.

Order number - 908534947

Ticket number - 69025219

Thanks and Regards,

Vipin