I'm a airtel GPRS subscriber for the last 4 months right now. I usually recharge with the Rs299 recharge voucher and enjoy the GPRS service in both my mobile phone as well as in the PC.I was quite satisfied with the service whatever they are providing.
But last time I came across my shocking nightmare when after recharging with a new Rs299 voucher I was informed that there's been no updation to my GPRS valid period which is 30 days. And as soon as those 30 days was completed my connection was cut off.
Even though I'd recharged again with 2 valid days to spare they have denied service to me till now, which is 28 May. I got even more shocked when I called to the customer care and they told me that they don't have any such records of me recharging. I don't have any idea how come they don't have any records, because I've e-rechareged with a Rs299 topup and I've the comformation message of the recharge indicating "RECHARGE SUCCESSFUL, on 23-05 at 08.25PM... TransID - 138947107.
I don't know what to do now. After that I've called the airtel customer care several times, but they say they can't do anything since they don't have any records... I'm at the receiving end now. It's certainly not about money. It's about being a aware citizen. Had anyone recharged with a Rs2000 topup and found that they don't have any record of him recharging with that recharge then what would've happened.
It clearly shows their non professionalism in this business. Error happens with every one. But there should also be the try to solve
make up for the error. Thank you...
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