I started a yearly subscription to Manorama Tell Me Why in March by filling up a form and sending them a cheque which they have encashed. The cost was Rs. 150 per year and the cheque was for Rs. 170 to cover bank clearance charges as specified in their form. I started receiving issues of Tell Me Why magazine from April onwards. I have sent in renewal cheques again in Feb and March as per reminders and forms sent by them around January in each year; accordingly I expect my subscription to last until March. However, this year I have received a renewal notice from them in October itself informing that my subscription ends with another three issues. I promptly wrote by e-mail to [email protected] my subscription number and asking them to verify their records. They are now claiming that subscriptions are for the calendar year alone and always end with the December issue. I have written back that this cannot be the case since my renewal data has always been the April issue and I have received no prior intimation of any changes; also, that they should have sent me issues Jan - Mar if what they claim is correct. The subscription people are now not responding to any of my e-mails.
I want to get an assurance from the publishers that they will honour their subscription contract with me until the last issue of the current yearly subscription, namely, March.
I live in a rural area where such books are hard to obtain and a yearly subscription was the only reliable method to give my child access to this resource. With their present behaviour, I do not feel like trusting them with my hard-earned money.
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