My LONG PENDING COMPLAINT HAS NOT BEEN RESOLVED. THE details of mail exchanged btwn the parties is:
Dear Mr. Rao,
We would like to thank you for your e-mail.
We would like to inform you that we are in touch with gift department. May we request you to please allow us 2-3 day more time for status of your gift. Please bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Abhishek Singh
Executive-Customer Care
Please quote your subscription number BT220536 for future interactions
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: Srikanth Rao [mailto: [email protected]]
Sent: Sunday, July 18 6:41 PM
To: Wecarebg
Subject: Re: Subscription Number BT220536
Hi!
Your request of 2-3 days is over for the updation. Plz clarify and see to it that the GIFY reaches to me IMMEDIATELY.
Srikanth Rao
&-- Original Message &--
From: Wecarebg
To: Srikanth Rao
Sent: Thursday, July 15 10:33 AM
Subject: Subscription Number BT220536
Dear Mr. Rao,
We would like to thank you for your e-mail.
Please accept our sincere apologies for the inconvenience caused to you due to the non receipt of the gift. May we request you to please allow us 2-3 day time for status of your gift. Please bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Abhishek Singh
Executive-Customer Care
Please quote your subscription number BT220536 and case id 2612826 for future interactions
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: Srikanth Rao [mailto: [email protected]]
Sent: Friday, July 09 1:51 AM
To: Wecarebg
Subject: Re: Subscription Number BT220536
Dear Abhishek,
Thnxs for the reply, though it is delayed beyond the normal turnaround time.
I called up your call centre and they told me that you are handling my case and you are on leave and they couldnt give me any reply.
Hope atleast this time, you'll meet the deadline on sending the FREE GIFT.
Plz do remember my case and do followup regularly.
Thnxs and looking forward for an early resolution of the long pending issue.
Srikanth Rao
&-- Original Message &--
From: Wecarebg
To: Srikanth Rao
Sent: Thursday, July 08 3:52 PM
Subject: Subscription Number BT220536
Dear Mr. Rao,
We would like to thank you for your e-mail.
We regret for the inconvenience caused due to the delay in dispatching your gift. We are taking up the matter with the concerned person to expedite the delivery of the gift.
We are arranging to send you the gift and the same shall be delivered to you within 15- 18 days time. Hope you shall bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Abhishek Singh
Executive-Customer Care
Please quote your subscription number BT220536 and case id 2608758 for future interactions
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: Srikanth Rao [mailto: [email protected]]
Sent: Friday, July 02 10:11 PM
To: Wecarebg
Subject: Re: Subscription Number BT220536
Importance: High
Hi!
It is more than a month and u hv nt reverted to me.
Is this the QUALITY of SERVICE you provide to us?
This is shabby and pathetic.
Plz send me my FREE GIFT IMMEDIATELY nd plz dont force me to approach Consumer Court over this issue.
Srikanth
&-- Original Message &--
From: Wecarebg
To: Srikanth Rao
Sent: Thursday, May 13 12:42 PM
Subject: Subscription Number BT220536
Dear Mr. Rao,
We would like to thank you for your e-mail.
We regret for the inconvenience caused due to the delay in dispatching your gift. We are taking up the matter with the concerned person to expedite the delivery of the gift and revert to you within 3-4 days time. Please bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Abhishek Singh
Executive-Customer Care
Please quote your subscription number BT220536 and case id 2574379 for future interactions
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: Srikanth Rao [mailto: [email protected]]
Sent: Monday, May 10 10:43 AM
To: Wecarebg
Subject: Re: Subscription Number BT220536
It is already 2 weeks now. When Can I expect my FREE GIFT???
My subscription is of 2yrs old, It is high time that i get the GIFT IMMEDIATELY with another Late Gift.
Plz send it immediately with INTREST as it got DELAYED by more than YEAR AND HALF.
Srikanth Rao
Subscription Number BT220536 or Case Id 2566125
&-- Original Message &--
From: Wecarebg
To: '[email protected]'
Sent: Thursday, April 29 4:57 PM
Subject: Subscription Number BT220536
Dear Mr Rao,
This is with reference to your e-mail.
At the outset, please accept our sincere apologies for all the inconvenience caused to you due to the non receipt of subscription gift. We are sorry for the inordinate delay. We do understand you have every reason to be vexed with us. As per the status received from the department concerned, we regret to inform you that the gift is completely out of stock due to overwhelming response from the customers. The next shipment will be delivered to us within next 15-20 days. Please bear with is in the interim and confirm the receipt of the same.
Please feel free to get back to u s a t 1800 1800 100/ 0120 2479900 for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards
Soumitra
Executive - Customer Care
Please quote your Subscription Number BT220536 or Case Id 2566125 in all future correspondence.
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From: Srikanth Rao [mailto: [email protected]]
Sent: Friday, April 23 8:48 AM
To: Wecarelsg
Subject: Re: Subscription Number BT220536
Hi!
Plz send them AS SOON AS POSSIBLE, as it is too late, not just interms of weeks or months but YEARS.
Thnxs
Srikanth Rao
&-- Original Message &--
From: Wecarelsg
To: '[email protected]'
Sent: Friday, April 23 4:34 AM
Subject: Subscription Number BT220536
Dear Mr. Rao,
This is with reference to your query/complaint registered at www.wecare24x7.in.
We regret to inform you that the dispatches for the subscription gift of are with held due to certain logistical reasons. These gifts are currently in the process of being shipped in and the replenishments are expected to be with us within 2-3 weeks. Hope you shall bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Mohit
Executive-Customer Care
Please quote your Subscription Number BT220536 or Case Id 2562041 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
Guest
SRIKANTH RAO
[email protected]
I HV NT RECD THE FREE GIFT FOR MY SUBSCRIPTION NUMBER BT220536
ITS A LONG PENDING ISSUE.
PLZ RESOLVE IT IMMEDIATELY.
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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