Complaint / review / scam report
IRCTC
TDR Refund Delyed from 4 motnths

Dear All,

I have booked a ticket on 12-05-2010 from VASCO DA GAMA to KACHEGUDA, journey date is 14-05-2010 for 5 passengers under Tatkal quota. Initially all seats are in waiting list, after chart is prepared, only one passenger seat is confirmed remaining four passengers are in W/L. Partly confirmed tickets refund needs to be carried through TDR process. I booked TDR on this PNR no.4117597829 on 18-05-2010. Usually in IRCTC website it is mentioned that it will take maximum of 90 days to refund the amount. But its already 140 Days, till now i did not get any refund. I am attaching chain of mails that i sent to tdrprocess@irctc.co.in but no result. I spoke to the customer care several times no result. Kindly suggest me the further step in order to get my money refunded.

I need to get 1500 Rs aproxmately

Mails :

&&&- Forwarded message &&&-

From: BHARAT SAMUDRALA

Date: Mon, Oct 4, 2010 at 8:03 PM

Subject: Fwd: Fwd: Fwd: Query Regarding TDR! Reminder 1

To: mt@rb.railnet.gov.in, mr@rb.railnet.gov.in, md@irctc.com

Cc: tdrprocess@irctc.co.in, care@irctc.co.in

Dear Sir / Madam,

I thank Google to get your email Id's, I am writing this mail with pleasure. Below chain of mails are self explanatory. I would like to take this issue into your notice after so many calls to customer care and email to IRCTC TDR process.

I booked a ticket on 12-May-2010 for 5 passengers, from VASCO DI GAMMA(VAS) to KACHEGUDA (KCG) Journey date is 14-May-2010, after preparing the chart only 1 passenger berth was confirmed remaining 4 passengers status was Waiting list. (W/L). I filled TDR on 18-May-2010, till now i.e 04-Oct-2010 i did not get the refund of Rs 1500/-. Kindly look into the issue sir.

Looking forward for your reply at earliest.

Thnaking you,

S BHARAT CHARY

09849148099

&&&- Forwarded message &&&-

From:

Date: Fri, Sep 24, 2010 at 2:57 PM

Subject: Re: Fwd: Fwd: Query Regarding TDR! Reminder 1

To: BHARAT SAMUDRALA

Dear Customer,

Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.

Thanks & Regards

Ravi Chauhan

care@irctc.co.in

www.irctc.co.in

011-23340000

&-- Message from bharath111chari@gmail.com &&&

Date: Fri, 24 Sep 2010 12:50:48 0530

From: BHARAT SAMUDRALA

Subject: Fwd: Fwd: Query Regarding TDR! Reminder 1

To: tdrprocess@irctc.co.in, care@irctc.co.in

> Your action awaited ............

>

> Response to the issue immediately, otherwise i approach media.

>

> This is not at all encouragable, depot one person to the concern department

> and resolve the issue.

>

> Regards

>

> S BHARAT CHARY

> 09849148099

>

> &&&- Forwarded message &&&-

> From: BHARAT SAMUDRALA

> Date: Wed, Sep 15, 2010 at 5:29 PM

> Subject: Re: Fwd: Query Regarding TDR! Reminder 1

> To: care@irctc.co.in, tdrprocess@irctc.co.in

>

>

> Dear Representative,

>

> Its almost 120 days over, i filed TDR, but no amount has been

> refunded yet. Kindly make the payment as soon as possible. Now a days all

> failed online transactions are refunded in weeks's time, but in this case

> its taking too much time.

>

> PNR No. :* **4117597829

>

> *

> *In IRCTC website its mentioned within 90 days, but your executies are

> telling it will take minimum of 90 days maximum of any thing. Which is

> undesirable.*

> *

> *

> *BR*

> *S BHARAT CHARY*

> *09849148099*

> *

> *

> *

> *

> On Sun, Aug 29, 2010 at 1:10 PM, wrote:

>

>>

>>

>> Dear Customer,

>>

>> Please note that we have received your mail and your refund will be

>> processed through TDR (Ticket Deposit Receipt). Refund under this category

>> is processed by the railways under the present commercial rules and this

>> process takes minimum 90 days or more. Once the refund is received from the

>> railways the balance will be credited to your account.

>>

>>

>> Thanks & Regards

>> Anju

>> care@irctc.co.in

>> www.irctc.co.in

>> 011-39340000

>> &-- Message from bharath111chari@gmail.com &&&

>> Date: Fri, 27 Aug 2010 13:38:38 0530

>> From: BHARAT SAMUDRALA

>> Subject: Fwd: Query Regarding TDR! Reminder 1

>> To: tdrprocess@irctc.co.in

>> Cc: care@irctc.co.in

>>

>>

>> > Dear Representative,

>> > Its already 24hrs since i emailed a

>> compalaint,

>> > but no body responding. I am not expecting this kind of service from

>> IRCTC,

>> > kindly look into the matter and revert back as early as possible.

>> >

>> > Best Regards

>> > BHARAT CHARY S

>> >

>> > 09036462901

>> > 09849148099

>> >

>> > &&&- Forwarded message &&&-

>> > From: BHARAT SAMUDRALA

>> > Date: Thu, Aug 26, 2010 at 3:06 PM

>> > Subject: Query Regarding TDR!

>> > To: tdrprocess@irctc.co.in

>> >

>> >

>> > Dear Representative,

>> > As per the telephonic conversation with

>> > IRCTC customer care executive, I am writing this mailI, I filed a TDR for

>>

>> > the below mentioned ticket on 18-May-2010, its more than three months but

>>

>> > amount not credited in my account. Its very long time. Kindly tell me for

>>

>> > what reason my TDR is not processing. Awaiting for your kind response at

>> > earliest.

>> >

>> > *PNR Number*

>> >

>> > *4117597829***

>> >

>> > *Booked On*

>> >

>> > 12-5-2010

>> >

>> > *Transaction ID*

>> >

>> > 0211487507

>> >

>> > *Ticket Type*

>> >

>> > eticket

>> >

>> > *Class*

>> >

>> > SL

>> >

>> > *Internet Service Charge*

>> >

>> > Rs 10.00

>> >

>> > *Date Of Journey*

>> >

>> > 14/5/2010

>> >

>> > *Ticket Charge*

>> >

>> > Rs 1940.00

>> >

>> > *Bank*

>> >

>> > AXIS

>> >

>> > *Total*

>> >

>> > Rs 1950.00

>> >

>> > *Train No*

>> >

>> > 8048

>> >

>> > *Railway Zone*

>> >

>> > SER

>> >

>> > *From Station*

>> >

>> > VASCO DA GAMA(VSG)

>> >

>> > *IRCTC Zone*

>> >

>> > GGM-1/EZ

>> >

>> > *To Station*

>> >

>> > KACHEGUDA(KCG)

>> >

>> > *Quota*

>> >

>> > Tatkal

>> >

>> >

>> >

>> > Find the attachment for the TDR status as on 26-Aug-2010.

>> >

>>

>>

>> &-- End message from bharath111chari@gmail.com &--

>>

>

&-- End message from bharath111chari@gmail.com &
Author: harathchary


Offender: IRCTC

Country: India   State: Andhra Pradesh

Category: Traveling & Tourism

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