Axis Bank / City Bank
Wrong amount withdrawn

Hi,

I am having bank account with Axis bank, Galaria Gurgaon. This is a corporate account.

I have withdrawn 25000 thousand rupees in breaks of 10000, 10000 and 5000 Inr with City Bank ATM (Situated in Accenture Office - SEZ area Sec, 30 near Signature Tower).

Transaction ID:

Ser No.003983 - Amount - 10000 - Successful

Ser No.003984 - Amount - 10000 - Successful

Ser No.003985 - Amount - 5000 - Unsuccessful - Only gave 4500 Rupees (3 notes of 1000 and 3 notes of 500)

I called City Bank for raising esclation but they informed that i should complaint with Axis Bank only.

I did the same thing. I called Axis Bank costumer care, raised a complaint with 1103-011832.

When i tried to get status from Axis Bank, they told me that as per City Bank reply, the 5000 Inr transaction was successful and no amount lost during transaction.

Please reslove the issue and help me to get 500 Inr back.