I have been given axis bank travel card (card no: 4213279200028657) from my company Globallogic India pvt ltd for the onsite visit in United states. During the visit. I lost my internet login password. Called the cutomer care, they told me to write a mail to [email protected] giving all the required information for the card and its a chargable service. I wrote a mail to the [email protected] on saturday 2pm. As per the customer care, it should be given within 48 hours with no conditions attached. But now its wednesday 2pm. I have not got any reply on the mail. Neither they do have a backup plan for the delay in the service. I am suffering for the past 4.5 days as i am due to make an important transaction and the person is asking for the money. Due to lack on service from axisbank, customer is facing hell lot of problem without money in the foreign country. And no matter how many times one calls at their customer care, they dont tell what is the status of your complaint. and all the time an assurance that you will get it by today evening. Sorry but i am realy in a painful situation due to delay in the service of axisbank for which they charge money. And their is no penalty from their side on behalf of delay in service. Customers are fooled to large extent.
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