I am no longer residing in India and had updated my contact information with cards services.in. I even received an acknowledgement from them. Even then, there are annoying, harassing calls on the previous number which my parents are using now.
Every time, over teh last two years, i tried calling them to close the account, i was told their 'server was low, ' And i had to call back again! Like people dont have any other busines sin life other than calling ABN AMRO every other day! Hey, may be i should have put them on Speed Dial!
I made a full payment in jan but i suppose the payment went in a little late because i was travelling abroad around the payment due date. I called the customer care to inform that the payment would come in a little late because of practical reasons and they so obligingly said ' it wouldn't be a problem. and they could put it on hold '. Apparently they only said that, but nothing really was doen to put it on hold. After my payment was made, i figured the late fee was infact charged- but ' no statements' were received though. After 6 months, the harassment starts! Rude people who seem to have skipped basic phone manners and etiquette. And the legendary story continues to this day.
Several chains of mails were exchanged, but after one chain dies down, i get another call and i initiate another mail request and so i am back to square one! Absolutely zero follow up. I have to reiterate the whole story every single time. I now give up.
I have made several calls to them from the US, spent money on international phone calls to the customer service! (i cant believe i did that!), and time of course! I hope they write it off or whatever. I informed them that i am going to tell my parents to simply ignore their calls from now on.
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