Hi,
My a/c no. is 12486391 and my a/c was lapsed due to non payment since July. I am currently residing in Canada and before coming here I had submitted a new ECS form with my new bank information to your branch in Andheri (E). Inspite of completing all the formalities the ECS never kicked in and my a/c was lapsed the first time. I had to ask my brother to follow up with your branch with all the documents and everything was suppose to be fixed. We made a payment of Rs10000/- and it was revived. This time around it is lapsed again and when I called your customer service to check on it I was told that the ECS did not go thru b'coz of signature mismatch. I have 2 frustrating points to complaint about,
1. How come your bank woke up to process my ECS now and not when I had actually submitted it in April. As now I am in Canada and I cannot do much about it.
2. I called up twice at your customer service spoke with Rene & Jyoti to make the payment for July & Aug. They both gave me different directions of payment and none of them worked. So my question to you guys is do you not train your reps with the right information? Why are they not guiding me properly so I can make my payment online and have my account revived? I am now stuck again and basically don't know how I shld make this payment online. I have tried the Revival option from My Account and nothing happens (as directed by Jyoti) I also tried the Payment option from the Customer Service link of your Home page and even that doesn't help.
Pls help me with the above or else I will have this escalated to the next level. It would be nice if I can deal with one person who can guide me appropriately and help me set up the payment method on my a/c.
--
Regards,
Shamshad Khan
[email protected]
0 comments