Hi,
I live in a joint family in Thane, Maharashtra, India and We own 3 honda cars one of which is a Honda Civic1.8 2007 model (2 others being Honda City and Honda Accord). Needless to say, we are Honda fans and put in a lot of trust in the Honda brand.
I had parked my car on the station road and when I returned there was a damage on the right rear door along with the handle and right rear panel attached to the door. I gave my car to Hallmark Honda in India, Maharashtra, Thane (a suburb of Mumbai) to be repaired under insurance.
I gave my car to repair executive 'Wayne' at the Honda Service center. Wayne worked out the cost details for me and told me that out of the total expenses i.e Rs.19, 997 I will have to pay Rs.1, 997 out of pocket and the balance amount will be covered under insurance.
I received a cheque of Rs.12, 337 instead of approx Rs.18, 000 from my insurance carrier. Besides, the work done was not upto the standard, and before receiving the car, I made several remarks on the receipt and I was assured that the pending work will be covered on my next visit to the service center.
When I called back Hallmark Honda repair executive 'Wayne', his superior 'Vinod' said I was supposed to receive approximately Rs.14, 000.
It bothered me even more when I called 'Vinod’ the day after his call to me, and he was not ready to even receive my call. Some how, by calling from various other numbers to protect my number from flashing on his phone, I reached him and he said "I am trying to call the insurance surveyor but he is not answering" and asked me for some time to resolve this issue.
Next day again the same story. I had to call 'Vinod' from some other number then he said "Sir, Wayne is not keeping well and he is not coming from past one week. I will call you back after discussing this with 'Wayne'. "
Day after day, there is no call from 'Vinod'. I don't understand why don't they discuss all this before the car servicing started and atleast they should have a courtesy to call back and keep me informed. As if this is also our duty as a customer of Honda, for which they are getting paid.
The staff at Hallmark Honda Thane branch is so irresponsible, when they don't know how to work why do they take the responsibility? I asked Vinod to get me connected with Mr. Mehta who is presumably the owner/director of the company, and he declined to do so, leaving me no option but to connect with Honda directly to resolve this issue.
It has been about 14 days since the time I raised this issue with Vinod from Hallmark Honda Thane service center, and the runaround that these guys are giving me is causing me a lot of mental torture to the tune of mental breakdown. I request you to look into this matter on an urgent basis and resolve, else I will be forced to pursue legal action.
Regards,
Dev Nisar
9819137361 (available after 3pm everyday on this number)
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