This is in ref. to above mentioned subject, my mother who is a 50 year old lady holds an HSBC credit card from more than 7 years. We have been making payments for same before due date. Until last year due to recession our business had suffered alot as a result our payments from our clients were getting delayed in turn delaying all our other payments. We were unable to make payment to HSBC credit card due to which the card was blocked.
Whenever we have got a call from HSBC collection department, we have been honouring the call regularly. On saturday 12th june my mother recieved a call from HSBC collection dept. Malad branch. A girl named Anjali an uneducated slum girl of a Reputed international bank called on my mothers' mobile and abused her used all kind of foul language, as a result she fainted being a BP patient. Today, again she called on my Fathers' cell phone and did the same thing using words like "Gandu", "Dalaal" etc. which in return was used on me as I had taken up the call.
We understand we have not made payments for cards which we have genuinly used. But using such a language is an offence. On top of this after blocking this girls call, his senior Mr. Sandeep calls up and says that everything is recorded and they have full authority from their head office to use such words and if we do not pay full amount they may have to use mucsle power from an outside agency.
HSBC bank has lost its full reputation only because of hiring such low standard people. We have complaint to the nodal officer in chennai, and have full recording of the conversation.
Why our Indian Government does not take strict action agaisnt such banks? Where in other foreign banks its a crime and bank officals can be imprisoned for such activities.
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