Hi, I am depositing cheques in time in the drop box defined by HSBC. They also say drop cheque before 4 working days, how ever i am depositing cheque before 5-7 days, still cheques are shouls as late payment (may be they drop bix collection contract is not up to the mark and they need to improve on that.). I have followed woth HSBC call center agents, also writing to "[email protected]" mail ID to log my complaints. My complaint was registered with HSBC "Reference Number 161220094746" and e-mail subject line was ***4924 (KMM6046279I123L0KM).
I am not getting to any resolution and they are not ready to remove financial charges applied in November month. Now they have statrted to apply financial charges every month. I have requested them to Cancel the card and stop adding financial charges, but they are saying "Financial charges would be applied every month and you as customer have to pay". Today i spoke to "JUDE" in HSBC and he says you have to pay, no other options.
I need help to resolve this matter.
Deepak Kuma
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