I have an ICICI Bank Savings account since long - account no 003401519855, Branch - Bollygaunge, Kolkata. I pay 3 personal loans through ECS from this bank. All these ECS hit my Bank in the 1st week of a month, and i deposit fund in advance, so that the ECSs do not bounce.
I have some ICICI Credit cards, and facing some issues with the same. The cards were mostly sent to me without any application. I wanted to settle the cards payment once for all, but the dialogue is going on for last several months. Anybody from the bank speaks to me in this respect, assures complete settlement, and get some payment, then vanishes. ICICI Bank is also happily charging me interest.
In this month, surprisingly i noticed that my savings account has been blocked from 5th onwards. when i inquired with customer care, i was informed that the account has been blocked by credit card department!! Two of my ECS already bounced, and the Bank happily charged me ECS bouncing charge. The bank never bothered to inform me about this action. Only on 9th, i received a reply against my earlier mail, that the account was marked lien. The bank deducted 10699.30 from my account against credit card bill without my permission. Such autocratic act not only put me into huge financial burden, but also i am under tremendous mental pressure.
Please let me know whether a bank can extract payment in this way from someone's savings account towards credit card payment, and that also without even bothering to inform the account holder. If not, i hope the authority would take proper step against such unethical behavior of this bank, so that the amount is refunded back to my account. Also i would like to know who should bear the ECS bouncing charge - which has happened only as the bank blocked the account without information.
I am afraid to deal anymore with this Bank. But i have ECS arrangement to meet my personal loans. If i deposit fund, the bank again would mark lien and extract the fund towards some payment on credit card. I need to stop the ECS arrangement with the bank. Please provide me advise on this.
thanking you
D. Lahiri
919999253310
31/1005, MadanGir
New Delhi 110062
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