I am a customer of ICICI BANK GOLD Credit card since 5 years, credit usage of 40K to 50K per month, never missed a payment deadline, after all this, ICICI has denied my the reward points which I was promised, they left me at the mercy of 'i-mint' which has got the cheapest rewards redemption. I am in very much agony.
Dear ICICI when I am your customer, and when it comes to 'giving back' why are you playing un-ethical?
Now they are just time wasting... please see communication as below...
" Dear Mr. Kotapati,
We tried to contact you on XXXXX80135 however we were unable to contact you.
We are deeply concerned with the issue raised by you in this e-mail. However please understand our limitations in this regard.
We have clearly updated on the website that Hand-picked Reward Gifts are for premium card holders.
Hence we would be unable to provide you the option to redeem the points against Hand-picked Reward Gifts.
At ICICI Bank, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed.
If the resolution provided does not meet your expectations, you may escalate the issue to the next level. Steps given below will take you to our Grievance Redressal Cell:
Go to www.icicibank.com
You will find an option "Compliments/Complaints"
Click on Complaints
Click on Step 2
Fill the form to submit the grievance
Please note: You will receive a response within a period of 10 business days of receiving your communication.
Sincerely,
Jitendra Pande
Account Manager
ICICI Bank Limited
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&--Original Message&--
Subject: RE: Credit Card
Dear Mr Jitendra Pande
THERE IS NO WHERE MENTIONED THAT THE CATALOGUE IS ONLY FOR SELECTED CARDS. even from my account I could reach this catalogue, the simple problem is only that you are not making my rewards available for me to redeem, Please advise the 'selected cards' eligible for that catalogue. I get a decent annual sal and legal foreign income too, I strongly beleive I am eligible for any kind of card you offer and want to upgrade my card and avail this watch. but finally All the help I need from you is buy me that watch via the rewards. If you care your customer and business ethics, rather than saying no to me fight my case with your seniors and please make it possible. make me feel good being your customer, I cant stoop any further, also rather than leaving me at the hands of that cheap i-mint rewards you could directly ask me to stop business with you.
Nothing less than the watch.
Regards
Rajeev
&--Reply Separator&&-Dear Mr. Kotapati,
We tried to contact you on XXXXX80135 however we were unable to contact you.
We are deeply concerned with the issue raised by you in this e-mail.
We value your relationship with ICICI Bank. However this is to inform you that Hand-picked reward points gifts are available only for selected card types. Your Credit Card profile is not eligible for Hand-picked reward program.
It is unfortunate that, despite our good intentions, you had to undergo some discomfiture. Please accept our apology for your distressing experience.
Moreover your points are getting migrated to I-mint account number XXXXXXXX1623603 every month. Hence we request you to redeem your points through I-mint customer care from the available gift list.
I have gone through your e-mail regarding dissatisfaction due to the transfer of your Reward Points to "i-mint".
We would like to bring to your notice that ICICI Bank has taken a business decision to transfer points to "i-mint".
As its a business decision, we regret our inability to process your request to stop transferring your points to "i-mint".
Your feedback and interest in reward points to be transferred to "i-mint " will be shared with our business teams for implementation in future based on feasibility.
You may select alternate gift available from the I-mint gift catalogue and you may also share your valuable feedback by calling up I-mint customer care.
We look forward to more opportunities to be of service to you.
Sincerely,
Jitendra Pande
Account Manager
ICICI Bank Limited
&--Original Message&--
Subject: Credit Card
Hi Support Manager
How can you deny me to redeem my points which I've been accumulating since many years, for the published rewards?
I want to redeem "TAG Heuer Model No: CAH1110.BT0714 (5000 Pts Rs 20000)" from the hand-picked rewards section.
1) Please provide me a legal reason basing on which you are discriminating my eligibility?
Also advise me if I can do something from my end to make my eligibility meet upto this product. I am a customer of ICICI and so don? t direct me to some 3rd party i-mint I have no business with them.
2) Which kind of customers of yours can redeem this product?
I suspect ICICI is making false advertisement to lure customers, if that? s the case, I believe I am being cheated and seek legal compensation.
Very disappointed,
Rajeev
m-XXXXX80135
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