Dear Sir,
This is to inform you that mobile number 9164790023 is taken purely for emergency calls and is registered on my mothers name. Yesterday suddenly I receive a message mentioning that an amount of Rs.23/- has been deducted towards Women Service. I have already made a complaint to idea cellular customer care on 28 June at around 11.30pm and today 29 June also I did call upon idea cellular customer care office and informed on the same issue and I was told that this service was activated by us in the Month of March. OK, I agree. First of all my mother was using the phone till March and after that this phone was used very rarely as my mother is now out of town. Even If we had activated we have not used this service since the day it was activated and off late the service was inactivate from idea cellular side due to some technical problems. Yesterday I receive a service message mentioning that this service has been successfully reactivated and after this again a message follows immediately mentioning about the deduction of Rs.23/-. When we have not been using the service and since the service was not active for quite sometime, then why was the deduction done? Once this money was deducted my balance on the phone was zero and I was not able to make calls to idea cellular customer care. I do not know where on earth customer care calls are charged? This is the first company I am coming into contact. I am aware of the services rendered by the telecom companies outside India as I am using them regularly. Keeping in the instances we are requesting idea cellular limited to kindly credit back the amount of Rs.23/- deducted towards this women service and I have already asked their customer care personnel to deactivate the same for which I have received the service message already.
As per your customer care executive spoken to last night says within 24 hrs you will be credited and today when I speak your executive says once deducted we cannot do anything. Sir, kindly look into the matter and do the needful justice at the earliest.
Best Regards
Charles
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