Dear Sir/Madam,
I got a call from Indian Heath Organisation (IHO) on 19 Feb and was told about the Health Saver Plan from IHO (Indian Health Organisation).
I was informed of the various advantages and benefits of the IHO Health Saver Plan for me and my family like all MD doctors having 5 years of experience are impanel with IHO from where I can avail this facility. Along with this I was informed that there be several concessional vouchers worth around Rs 10k sent
with the welcome kit which can be availed by us at several diagnostic centres or other medical facilities.
Accordingly, I and my family enrolled into the IHO Health Saver Plan worth Rs 6600/-.
Later I enquire with my doctor and he said he is not impanel with IHO though he have more than 10 years of experience.
Even when I checked with IHO customer care with who all famous doctors are impanel with them, but I didn't find any single doctor registered with them.
Thus, I feel that I have been lured and wronged into this deal by the misinformation provided by IHO representatives and would like to enroll out of this plan and like my money to be refunded back to me as soon as possible.
I had raised my grievance to the verification representative and asked him to please cancel my policy and refund, to which I was told that all my details are not available in the system and thus they cannot do this at that point in time.
Later, I even called the IHO Helpline and asked them to please cancel the policy and refund to which initially I was told that we can not cancel the request since I am not giving them valid reason for cancellation and after insisting multiple time they agree to pay Rs 3300 and asked me to wait for 7 days for transaction id. After that after every 7 days I had called them for status and every time they asked me wait for another 7 days,
they are just trying to postponing my cancellation request and not ready to refund my money.
I am seriously being made to think that if even replying to a complain (forget about resolving it) is taking so long then what will be response time when me or any of my family members have an illness and need help from IHO and its policies!!
Please help me with the cancellation of this policy and getting the refund.
Even I saw multiple complaints against IHO, unfortunately lots of people are getting cheated with them, request to take immediate strong action against IHO.
Thanks,
Amol
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