I would also like to bring the following to your notice:
1. A person uses my private calling numbers (people whom I have called in last 3 months) and reach out friends and relatives seeking false story and trying to defame on the grounds of non-payment bill is highly unacceptable.
2. I have been with the service for more than 5years.
3. Collections agency person calls my private numbers and speaks abuse words to my friends and relatives. I had faltered a Bill Payment for my number in Bangalore intentionally as Customer Care failed to change my address requesting as many times as possible following all possible IVRS, walk-in to store etc. I thought of stopping the payments and get things done. I still owe Bharti my Bill and as an User - I will be paying it - but are there ways correct?
The collections department for Bharthi hinders into its customer's privacy and analyze the calling details and call up your family, near and dear ones and protray as the courier service. I had earlier spend lot of my energy in understanding this and in fact to all my surprises even Legal team of Airtel is aware of it... They have a lame attitude and just say that there's not any compliance which they are not following.
Is this right? the collection team just talk in a very abusive language - not sure how to deal this - but I guess this moves forward. Please feel free to comment and I will be more than willing to contribute...
I gotta call today again and in the same model and with almost similar language from 08042837818, 9845326320.
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