My name is Sandeep and I had a ULIP policy with ing vysya. I have surrendered my policy on 31-Dec. At that time the person told me that it will take 15 days to process the file and your cheque will be dispatched and you will get the dispatch details on your mobile.
I waited for more than 15 days and didnt receive any SMS. I called the customer care (1800-419-8228) and the person told me that it is not yet processed and will be processed in the another 2-3 days. I let these days pass and called again after 4 days to check the status and it was the same. The entire month is passed and nothing really happened.
I logged a complaint to the complaints department and they told me that the case had gone for reversal. I asked the reason and they couldn't give me the proper reasoning.
Today on 7-Feb, when I called the person told me that the case has been processed on 2-Feb and the cheque will be dispatched after 7 working days (from 2-Feb). Again I have to wait for another week or so. Really frustrating. This is the case to get our own money when we are alive. God knows what will happen when our nominees are required to folloe up.
I will say never ever by a product from ing vysya.
God save us from all these fraudsters.
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