Hi All,
I have taken an ING Vysya ULIP in NOV vide Policy no. 00524525 and somehow i realized that i should not continue with it and asked for the refund of money after completion of 3 mandatory years in NOV. I submitted my application for surrender on 25/11 at the Kirti Nagar - Delhi office. After few days i received a letter from ING that " DUE TO MISMATCH OF SIGNATURE ON POLICY DOCUMENT REFUND CANNOT BE PROCESSED". I went back to the Kriti Nagar office with the letter and Signature Verification Form. I signed in front of ING representative almost at 8 places on 2 forms just to assure my identity. Even the ING person also countersigned and assured me that this time i will get refund in 10 days (max.) only. Yesterday (20/12) i called Banglore Head Office and i came to know that again the application has been rejected!!
When spoke to the customer care, besides convincing me and telling me the fact; he said that i cannot get the refund till i don't sign the same way i signed 3 years back which is highly dis-appointing. I asked them to confirm my identity with other documents even asked them to transfer money into my Bank Account vis ECS but a BIG NO came from their side.
I would again go to Kirti Nagar Office tomorrow and hope it will get resolved soon otherwise i must say that i am stucked in a trouble with a BAD name and if anybody is thinking to buy or get into any deal with ING then i would say " THINK AGAIN! "
Thanks and i hope with this forum i would be able to express my regression in buying ING.
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