I wish to inform you that I booked flat in Todays Residency through you. Four more members of our family booked flats in Today through you. I paid full cost of the unit in Jan and other members of family are paying in installments..However my agreed commission of 1 % from company is still not paid. On inquiry I was told that company has not received its share from from TODAY so they cant pay. I went to TODAYS office for this job They informed me that they have already paid amount to Investors clinic. Sir I expected that reputed company like yours will care for customers automatically. Why customer should run from pillar to post just to get an agreed amount of credit note. You will recollect that I paid full cost of the unit in January And even after laps of over 5months the company has not cared to inform the customer about the status of his claim. I think it leaves a bad taste and do not reflect good image in the public at large. Publicity by word of mouth is more powerful than advertisement in the news paper depicting some known person.
I again appeal to you to kindly take up my case with the concerned company and impress upon them that customer needs more care and attention. If his claims are unattended or delayed for a longer duration it may affect future relations and give bad name to the organisation.
Sir I feel embarrassed to communicate with you but you will agree that some time it is inevitable. I hope you will understand my frustration /agony and will put forward my case more forcefully.
With warm regards,
VIKAS LONKAR
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