Dear Sir/Madam,
I had been issued an ABN AMRO credit card in 2005. After it was issued i had made a few purchases against which i have always made regular payments. Infact there were times when the bank failed to send the statements and i took the initiative and called the call centre to make the payments.
Bank has never been bothered to send statements in time. The last purchase on my card was around Rs 400/- or so which i am not very sure but still they did not send me the statement for the same as usual. I was expecting a baby and then it slipped my mind also but had they sent a statement i would have made the payment. After 6 months i remembered and called up the call centre, and they assured me to send a statement which they did not. I again contacted them twice but with no response from them. Now after so many years the bank has got active after accumulating so much of late payment fees on my principal amount and asking me to do a full and final settlement.
The guy name Mr. Ashok kumar calls me now and he doesnt even want to provide me my statement and says that it is in my favour to do this settlement as they have put my name in CIBIL.Its threatning on the banks part and doing injustice to the customer. First of all they dont give statements purposely and then after accumulating so much late fees intentionally calls after so many years and threatens to make payment in name of CIBIL.
What option does a customer has now? Is there any justice or not. I am ready to make the payment of my purchase but why for the late fees which on the fault of bank. I request you to please look into this matter and do justice to me. This is defamation to me by putting my name in CIBIL.
Sincerely
Kavita Mahend
0 comments