This is inform how ill ABN AMRO treat their Customers.
This is regards to an online transaction that I made on 24th December following are the details of the transaction
Bank Reference No. SAB457531
Transaction Date
24/12
Description
E-Shopping through Avenues Ref No:4899015
When I made the payment I got the message that transaction could not be processed if amount has been deducted it will credited to your account. I called up ABM around 00:30 am on 25th December
(I don’t remember the name of the CCE) they said systems are down and money will be refunded in 2 hours. I checked the account around 2:30 am same day money was not credited I called up ABN Customer service again around 3:30 am. They said that system are still down and money will be refunded in the morning. In the afternoon around 1:30 pm I called up GREAT ABN Customer service again had a word with Prayanik (ref number provided by him 2116) he said that whatever information was given to you up till now was incorrect and you will get money within 48 hours i.e. Monday EOB. I checked the account on Tuesday still the same. So again I got an Awsome opportunity to get my happiness screwed and call GREAT ABN Customer service dept. I had a word with Karishma who said it will take 7 working days from Tuesday. FOURTH CALL FOURTH STORY. Finally out of frustration I asked for supervisor had a word with Hirdesh he gave reference number 4655 and said that we do not have logs for calls for 24th and 25th and your money will credited to your account within 7 working days from Tuesday.
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