Pl. go through below mail.
I was complained to ABN Amro...
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From: Shalin Zinzuwadia [mailto: [email protected]]
Sent: 07/12 4:52 PM
To: [email protected]
Subject: Complain Against Credit card No.: 0005415382400387965
Importance: High
Dear Sir,
I have an ABN One credit card. Credit Card No. is. 0005415382400387965.
I have already Settled my a/c with your bank, and all payments are paid as per schedule as mentioned at the time of settlement with ABN AMRO Bank Executive.
After completion of settled amount new statement has been generated. Regarding this I was called to your customer care service, and they have reply me that last payment is paid after schedule.
I have attached Settlement letter, so, go through it and tell me where is any schedule is mentioned. If you have any problem with settlement schedule, you have to inform me in advance in written correspondence at the time of settlement.
Please take this matter seriously. This is very HORIBLE for A reputed bank like ABN. So, pl. clear my a/c on the base of settlement.
Waiting your positive reply in favor of me,
BEST REGARDS,
Shalin Zinzuwadia
M-9377127100
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Bank replies me...
Dear Mr. Zinzuwadia,
This is with reference to your email dated December 7.
We would like to inform you that as per our records we have offered you a settlement of Rs.17300.00 on 14/07 to be paid in one installment on or before 31/07.
Since we have not received the payment as per the settlement plan hence the settlement was void post which we offered you a resettlement of Rs.16500.00 on 19/08 to be paid in one installment on or before 31/08.
Please note that again the payment was not made as per the settlement plan hence the settlement was void.
Kindly note that if we are not in receipt of payment as per the settlement plan then the settlement is considered to be null and void.
We wish to inform you that your request for resettlement on your card account has been duly noted and referred to the concerned department. An officer from our Service Excellence Unit will be in touch with you in the next six (6) working days.
You may also quote the reference number 00228121296, in case you need any further clarification on the above resolution.
Assuring you of our best services and best wishes for a fabulous year ahead.
Yours sincerely,
Client Response Unit
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