Singapore Airlines claims to be the best in the world but is one of the worst experience I have had so far. The ground staff is least helpful and actually no one cares about the customer in need. The in-flight service was okay - thankfully. Most frustrating part is that their website is down always. We had to personally travel to the front office to make any change and it so happened that I had to leave my work and visit their office thrice in a week just to change my date of travel. When you call them, they put you on hold and do not bother to answer for a long time and when they do get back, you are again on hold for another reason. They promise to call you back after the long hold, which they never do. Sick service!! It has been over a month and I am still waiting for my ticket to be refunded. I just found out that the refund request was never taken. There is no complaint number - Beat that! I am never going to fly Singapore Airlines again!
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