GoIbibo
Refund not received after 2 months

I have not received my refund for the tickets that I cancelled on 21st nov.

Horrible service by goibibo..

Please find the mail as sent by goibibo.

Dear Rajeshwari Rajesh

Thank you for choosing goibibo/goibibo.ibibo.com, we appreciate your business.

Please note we have initiated your cancellation request, click on Approve button on your "Cancellation Approval Page @ goibibo/goibibo.ibibo.com" (approve cancellation) or send us your acceptance to process it. Following are your cancellation details:

Reference No: FMN0IBJODES

Date Of Booking: 05 nov 18:07:05

Date Of Travel: 21 nov 06:00:00

No of Tickets: 7

Amount: 15245

Cancellation Date: 09 jan 14:35:56

No of tickets to be canceled: 7

Airline Cancellation Charges: 4255.0

Ibibo Cancellation Charges: 1250.0

Refund Amount: 9704.0

Please help me in getting my money back.