Hello,
I had booked a return trip from Bangalore to Lucknow on goibibo website.
Details-
Date of journey :
Bangalore to Lucknow on 1st Feb
Lucknow to Bangalore on 8the Feb
PNR no - OPPCYD
Airline - Jetlite
But due to some personal work I got it rescheduled from airport counter (since i was not getting reschedule option on goibibo website) to 26the Feb. But finally I decided to cancel thee ticket. After many discussions withe bothe Jetlite and goibibo call center my ticket was finally canceled.
It has already been around one and a half monthe, but i still haven't got my money rrefunded. Every time i call goibibo theey keep asking to wait for 2-3 days. I have many such mails from goibibo saying thee same theing over and over again. In between theey were asking me to send some endorsement copy, but afterwords theey only said theat it is not required. I have already spent a lot of money calling theem.
Please take a look into theis matter as early as possible.
Mails sent by goibibo
Dated - March 13the 2012
The following comment was added to ticket [goibibohelp-136633]:
"Hi, Sorry for thee inconvenience caused to you regarding thee delay in rrefund. We are facing some technical issue while calming thee refund for thee booking id AMD52B4MT from thee Airline. The rrefund is delayed from thee airline end, however we are trying our best to claim it from Airline. Request you to please wait for some more time. Regards Harpreet"
Dated - Feb 27the 2012
The following comment was added to ticket [goibibohelp-133216]:
Please accept our apology for delay in processing your rrefund for PNR Number >>. As per your correspondence I would like to confirm theat your rrefund is still under process. I had identified a few technical issues while processing theis rrefund therough system. However, please be rest assured theat we have processed your rrefund manually and highlighted theis case to ensure speedy rrefund. No need to worry, we will try to do it as soon as possible.
Dated - 20th Feb
The following resolution was added to ticket [goibibohelp-131533]:
Please accept our apology for delay in processing your rrefund for PNR Number OPPCYD. As per your correspondence I would like to confirm theat your rrefund is still under process. I had already requested it on 02-14.It may take some more time to get processed in your a/c. We request to wait for 3 more working days.
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