45 days before I buy a hero honda glamour bike from nagappa motors in kilpauk, Chennai. After 25 days noise was come from 3rd gear, when I was driving suddenly the gear was locked and backside wheel not rolling, That time I scatting in the main road my good time I settled without damage & bike not moved a single inch. And then temporarily bike serviced. After that I went to first service to nagappa motors in kilpauk & I said all my bike issues. One person filed the forms like gear problem. I said again & again it’s not a gear problem, It’s like gear locked please ensure you words are correct or not. That person not hearing my words and also that person don’t have any knowledge about bikes. He given the list for first service oil nearly Rs.400 & do you want to protect your bike please take the Teflon (I don’t know exact name) coating it’s nearly Rs.350, Totally he said Rs.700. That day evening I got a call from nagappa motors. Your bike was ready please come & pick your bike. My area is porur after 2 Hrs bus travelling I paid money Rs.700 I got my bike. When I was leave from nagappa motors steps my bike has been affected the same gear noising problem, They just doing the water wash. Again I returned to nagappa I ask to mechanic my bike was not ready. He take my bike driving a km and then he ask to me why you didn’t say anything about gear problem. i got very angry. He said take your bike with problem after 2 days come for service. But I didn’t accept. I leave without bike. Now 15 days gone still my bike was not ready. It’s in nagappa motors workshop. When I ask to mechanic, He said only part not available. This is a excellent service & fantastic customer satisfaction.
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